Support
Something not working the way it should? Write to us — a person reads every message.
Common questions
How does someone join my household?
Open More → Members. You will see a six-character invite code and a QR code. Share either one. On their phone they choose Join with code during setup and type it in. An account can be in one household at a time.
I am not getting reminders
Check three things: notifications are allowed for Family Spot in your phone settings, the event or task actually has a reminder set on its edit screen, and the item is assigned to you or to Everyone. Reminders go to the member the item is for, so an item assigned to someone else will not buzz your phone.
A repeating event is on the wrong day
Open the event, check the Repeat row and the weekday chips, and check the until date. Repeats are calculated in the event's own timezone, so if you created it while travelling, the timezone on the event may not be the one you are in now.
Calendar sync is not pulling anything in
Calendar sync needs Family Spot Pro, calendar permission granted on the phone, and at least one calendar linked under More → Calendars. It copies events for the coming year and refreshes when you open the app. An event with the same title and start minute is skipped so nothing doubles up.
I bought Pro and it still says Free
Open More → Family Spot Pro and tap Restore purchases. Make sure you are signed in to the same App Store or Google Play account you bought it with. If it still does not show, mail us the address you use for Family Spot and we will look it up.
How do I cancel Pro?
Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Cancelling leaves everything you have already added exactly where it is; only the Pro shortcuts switch off.
I forgot my password
On the sign-in screen tap Forgot password, enter your email, and we send a code. Type the code and choose a new password in the app.
What happens if I leave the household?
Your membership is removed and items assigned to you become Everyone or Unassigned. If you were the only member, the household and its events and tasks are deleted. If you were the owner and others remain, the longest-standing member becomes the owner.
Still stuck?
Write to support@familyspot.org with your account email, your phone model, and what you expected to happen. We answer in English and read every message.